During these last few weeks, some of you might have noticed a couple of bans having been issued against players who were using third-party software to gain an unfair advantage in ArcheAge: Unchained.
In cooperation with the EAC (Easy Anti-Cheat) team, we have made adjustments to the detection and prevention of the use of said third-party software. This has resulted in a large and ongoing wave of bans against characters and accounts found to be using these kinds of tools. Those accounts have been permanently closed!
We hope that this measure will help to keep ArcheAge: Unchained a fair and fun gameplay experience for everyone, and we will of course strive to make improvements to our detection methods when and wherever possible.
Should you believe that your account has been banned in error, then feel free to contact our customer support team right here.